Updated February 2018
The following Career Progression Chart combines elements from the Employee Handbook, Company Values, and Performance Evaluation system to establish a quick reference guide for ProMaster field employees. This chart is not an all-inclusive summary of hiring or retention standards. For example, all employees must pass a criminal background check and refrain from using illegal substances and maintain company standards and policies.
Promotion is based upon the merit of the individual in question upon reaching the qualification requirement and demonstrating the desire and aptitude for the abilities/expectations for the superior level first.
For Qualifications, Abilities and Expectations, each level builds upon those below it. For example, while High School/GED is only listed for the Level 2 Apprentice, it applies to all levels above it as well.
Major Trade Categories (MTCs): Defined as Carpentry, Drywall, Electrical, Paint, Plumbing, Roofing and Tile. Skill in those categories is based on a 5 point scale as listed on the Skill and Tool Evaluation. Tools are defined on a 70-point scale from the Skill and Tool Evaluation Survey.
Customer Service and Sales (CSS): Quantifies the technician’s ability to handle all aspects of Project Management, Client Care, Operational and the IT/Administrative duties associated with the execution of repair and remodeling projects for residential and commercial clients.
ProMaster Brand Values: Care, Honesty, Responsiveness, Integrity, Safety and Timeliness.
| Level | Qualifications | Abilities & Expectations | |
| 1. Helper | – Physical ability to perform work – Transportation to job site | – Exemplify ProMaster Brand Values | |
| 2. Apprentice | – High School / GED Equivalent – Expert in at least 1 MTC – 40% Tool Inventory; Truck or Van | – Competently perform MTC duties with minimal supervision – Accurate acquisition and reporting of job materials – Basic use of Field IT systems | |
| 3. Craftsman | – 60% Tool Inventory – Average skill level in all other MTCs – Basic CSS | – Client communication (phone, email, etc.) – Perform service calls autonomously – Basic ability to draft evaluations and accomplish invoicing – Mastery use of Field IT systems – Meets Level 3 Scorecard and KPIs | |
| 4. Professional Craftsman | – 70% Tool Inventory – Expert skill level in all MTCs – Expert CSS – Supervisory, Project Management ability | – Meets Level 4 Scorecard and KPIs – Expert ability to draft evaluations, invoicing – Sales ability | |
| 5. Master Craftsman | – 85% Tool Inventory – Master skill level in 2 MTCs – Master CSS – Training and Mentorship ability – Minimum 1-year with company | – Define and resolve technical work standards – Provide Field Client Care and Complaint Resolution |