We take running an ethical enterprise extremely seriously.
We have a strong ethical framework and training standards that define how everyone in our organization should treat one another and our clients. We’re proud to have been selected as the Better Business Bureau’s only Torch Award Winner for Marketplace Ethics in 2017.
ProMaster Brand Values and Ethics
CARE: We care about craftsmanship, communication, and cleanliness.
HONESTY: Bad news doesn’t get better with time.
RESPONSIVENESS: We don’t blow clients or teammates off. Answer our phone within 3 rings, return calls within 1 hour, and fulfill requests within 48 hours.
INTEGRITY: Our yes is yes and our no is no.
SAFETY: We don’t tolerate criminal activity, drug use, or unsafe work practices. All work is performed to code.
TIMELINESS: Doorbell tolerance is 2min early, 0min late; complete the job on or before due date/time.